Shipping Information

PANDEMIC INFORMATION

  • The online store is operating as normal
  • To stay safe, parcels aren’t dispatched every day during the crisis. This means dispatch times can go up to 4-5 working days to dispatch.
  • If you have any questions please contact us

BREXIT INFORMATION

  • The United Kingdom has now left the European Union, this means that import duty now applies to products sold within the EU as it does worldwide.
  • If you have any questions please contact us

SHIPPING COSTS

  • When calculating shipping, you are charged once for the most expensive shipping class.
Shipping ClassUK ShippingUnited StatesCanadaEurope
Superslim0.991.991.991.99
Light2.998.996.994.99
Flat-Thin3.999.999.996.99
Bulky4.9919.9919.9911.99

SHIPPING TIMES

  • Orders dispatched within 3 days.
  • Shipping times apply after dispatch.
  • Increased traffic over the Christmas period may increase shipping times.

United KingdomUnited StatesCanadaEurope
1-3 Days9-14 Days10-15 Days7-10 Days

LIGHT v BULKY v DIGITAL

Shipping prices are a flat rate, you are charged once, for the heaviest item in your order.
So if your order contains all ‘Light’ items, you’ll only be charged for a ‘Light’ delivery.
And if your order contains one or more ‘Bulky’ items, you’ll instead be charged for a ‘Bulky’ delivery.

  • Digital items have no physical delivery, therefore digital deliveries are free.
  • Small games like BAKA! and Buck: Legacy expansions are Light delivery.
  • Large items, like the Buck: Legacy core set, Dakimakuras and Bags are Bulky delivery.

DISPATCH

  • Although we try and dispatch same-day, dispatch can take up to 3 Days.
  • We always dispatch on Saturdays.
  • Unless otherwise stated, orders do not come with Tracking numbers.
  • We have implemented a system that informs you when your order is shipped; you’ll receive an email saying ‘Order Complete’ this system is still in BETA – So you may not receive this email as they are quite often they are marked as spam.

PRE-ORDERS

  • If your order contains a pre-order item; the package won’t be dispatched until we’re able to fulfill the entire order.
  • Pre-orders can be canceled up to the cancellation deadline, stated on the product page at purchase.
  • In the unlikely event that a pre-ordered game’s development is canceled, customers will be fully refunded.
  • Pre-ordered items are subject to delays, we appreciate your patience.

LATE/MISSING PARCELS

If your delivery is a week or more late, we recommend:

  • Check with a neighbor to see if they’ve received your delivery.
  • Check with your local post office.
  • Contacting us.

IMPORT FEES

IMPORT FEES ONLY APPLY TO COUNTRIES OUTSIDE OF THE UNITED KINGDOM.
Be aware that when shipping certain products outside of the United Kingdom, they may have import fees and taxes, however, some products are exempt:
(Digitally delivered products are TAX EXEMPT, as there is no delivery).

All Card Games & Board Game
TAX EXEMPT (no import fees)
Pin sets
Import fees unlikely
Buck coins
Import fees unlikely
Gaming Mats and Drawstring BagsImport fees likely

Dakimakuras

CDs/DVDs/Blu-Rays

Import fees likely

Import fees likely

APPROVED SHIPPING COUNTRIES

We only ship to these countries. If your country isn’t listed here and you feel like it should be, please contact us

Australia
Austria
Belgium
Canada
Czech Republic
Falkland Islands
Finland
France
Germany
Greenland
Guernsey
Iceland
Ireland
The Isle of Man
Japan
Jersey
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Marshall Islands
Netherlands
New Caledonia
New Zealand
Norfolk Island
Norway
Philippines
Poland
Romania
Russia
Singapore
Slovakia

Slovenia

South Africa

Spain
Sweden
Switzerland
United Kingdom
United States