PANDEMIC INFORMATION
- The online store is operating as normal
- To stay safe, parcels aren’t dispatched every day during the crisis. This means dispatch times can go up to 4-5 working days to dispatch.
- If you have any questions please contact us
BREXIT INFORMATION
- The United Kingdom has now left the European Union, this means that import duty now applies to products sold within the EU as it does worldwide.
- If you have any questions please contact us
SHIPPING COSTS
- When calculating shipping, you are charged once for the most expensive shipping class.
| Shipping Class | UK Shipping | United States | Canada | Europe |
| Superslim | 0.99 | 1.99 | 1.99 | 1.99 |
| Light | 2.99 | 8.99 | 6.99 | 4.99 |
| Flat-Thin | 3.99 | 9.99 | 9.99 | 6.99 |
| Bulky | 4.99 | 19.99 | 19.99 | 11.99 |
SHIPPING TIMES
- Orders dispatched within 3 days.
- Shipping times apply after dispatch.
- Increased traffic over the Christmas period may increase shipping times.
| United Kingdom | United States | Canada | Europe |
| 1-3 Days | 9-14 Days | 10-15 Days | 7-10 Days |
LIGHT v BULKY v DIGITAL
Shipping prices are a flat rate, you are charged once, for the heaviest item in your order.
So if your order contains all ‘Light’ items, you’ll only be charged for a ‘Light’ delivery.
And if your order contains one or more ‘Bulky’ items, you’ll instead be charged for a ‘Bulky’ delivery.
- Digital items have no physical delivery, therefore digital deliveries are free.
- Small games like BAKA! and Buck: Legacy expansions are Light delivery.
- Large items, like the Buck: Legacy core set, Dakimakuras and Bags are Bulky delivery.
DISPATCH
- Although we try and dispatch same-day, dispatch can take up to 3 Days.
- We always dispatch on Saturdays.
- Unless otherwise stated, orders do not come with Tracking numbers.
- We have implemented a system that informs you when your order is shipped; you’ll receive an email saying ‘Order Complete’ this system is still in BETA – So you may not receive this email as they are quite often they are marked as spam.
PRE-ORDERS
- If your order contains a pre-order item; the package won’t be dispatched until we’re able to fulfill the entire order.
- Pre-orders can be canceled up to the cancellation deadline, stated on the product page at purchase.
- In the unlikely event that a pre-ordered game’s development is canceled, customers will be fully refunded.
- Pre-ordered items are subject to delays, we appreciate your patience.
LATE/MISSING PARCELS
If your delivery is a week or more late, we recommend:
- Check with a neighbor to see if they’ve received your delivery.
- Check with your local post office.
- Contacting us.
IMPORT FEES
IMPORT FEES ONLY APPLY TO COUNTRIES OUTSIDE OF THE UNITED KINGDOM.
Be aware that when shipping certain products outside of the United Kingdom, they may have import fees and taxes, however, some products are exempt:
(Digitally delivered products are TAX EXEMPT, as there is no delivery).
| All Card Games & Board Game | TAX EXEMPT (no import fees) |
| Pin sets | Import fees unlikely |
| Buck coins | Import fees unlikely |
| Gaming Mats and Drawstring Bags | Import fees likely |
Dakimakuras CDs/DVDs/Blu-Rays | Import fees likely Import fees likely |
APPROVED SHIPPING COUNTRIES
We only ship to these countries. If your country isn’t listed here and you feel like it should be, please contact us
| Australia |
| Austria |
| Belgium |
| Canada |
| Czech Republic |
| Falkland Islands |
| Finland |
| France |
| Germany |
| Greenland |
| Guernsey |
| Iceland |
| Ireland |
| The Isle of Man |
| Japan |
| Jersey |
| Latvia |
| Liechtenstein |
| Lithuania |
| Luxembourg |
| Malta |
| Marshall Islands |
| Netherlands |
| New Caledonia |
| New Zealand |
| Norfolk Island |
| Norway |
| Philippines |
| Poland |
| Romania |
| Russia |
| Singapore |
| Slovakia |
Slovenia South Africa |
| Spain |
| Sweden |
| Switzerland |
| United Kingdom |
| United States |
